FAQ


Order Inquiries:
hello@mintysocial.com


Follow me @milkysensei on Instagram and follow my story & story highlights for shipping updates!


Please confirm your address before placing an order! Sending order replacements are subject to delays at the discretion of the seller.

WHEN WILL I GET MY ORDER?

Generally expect your order to be shipped within 3 business days after your order is placed. If the shipping time is longer, send an email to hello@mintysocial.com with the email subject "order status" to receive updates. Additionally, check the Milky Sensei Instagram feed and story to get updates on shipping!

Expect shipping times to vary depending on your location. Orders within the Australia take roughly 5 to 10 business days to reach their destination, while international orders are expected 10 to 25 business days.

REFUND / EXCHANGE / LOST ORDER POLICY

Refunds for orders are only accepted within 24 hours of purchasing, to which the customer is able to refund themselves by clicking "Cancel" within their order email confirmation. This automatically cancels and refunds the order. After this point ALL SALES ARE FINAL.

The seller is NOT responsible and will not provide refunds for any missed holiday/gift deadlinesAny order that is seized, sent to an incorrect address, or already shipped upon the time of the refund request is not eligible for refund.

Orders that were returned (due to incorrect address), damaged unintentionally, or stolen are eligible for a one-time replacement. Items that cannot be replaced due to availability are eligible for an exchange up to the cost of the item, but are not eligible for refund.

If your order was returned, lost or stuck in transit, it is the buyer's responsibility to inquire about the discrepancy. The seller is not responsible for tracking the order status once an item is shipped.

WHERE IS MY TRACKING INFORMATION?

If you ordered Tracked Postage on a sticker order, your tracking information will automatically be sent to you when your order has been fulfilled.

 

WHERE DO YOU SHIP?

We ship out of Australia to:
Australia, New Zealand, United States, Canada

See Shipping costs here 

I HAVE AN ISSUE WITH AN ORDER I RECEIVED (DAMAGED, INCORRECT, ETC.), WHAT DO I DO?

Contact me at hello@mintysocial.com with the e-mail subject "order problem" and describe your issue. Make sure to provide your order number.

DO YOU ACCEPT COLLABORATIONS, PROMOTIONS, SPONSORS?

Yes but under our discretion only. There are no specific terms that define these. Send over an email and maybe you'll be approved!

 

CONTACT US